Refund and Return Policy
Exchanges / Refunds / Replacements
If you are within the 30-day return period, we offer you 3 options:
1. Exchange your item for a different size/color.
Exchanges are only available for the same size and/or color. Exchanging for a different product is strictly prohibited. We recommend returning your original item for a refund and then placing a new order for the product you want.
2. Refund and voucher details
By default, the refund method is credit note.
If you wish to receive a refund to the payment method used for your purchase, you must indicate this on the return form. A 15% inspection, warehousing, and processing fee will apply. The refund will be visible in your account within 7 to 10 business days of receiving your request.
Orders that are exchanged or items returned/exchanged due to manufacturer defects are not subject to these restocking fees. The fees will be applied to the original order, and the remaining balance will be refunded.
Only the final price paid (after any discount) will be refunded.
Discount codes or vouchers cannot be reissued and are non-refundable.
3. Replacement of an incorrect or defective item
We are so sorry! Please send us an email at contact@conceptcarmedia.com with the following details:
- Your order number
- A description of the problem (e.g., wrong/defective item)
- A photo or a video
How long does it take to get a refund?
Refunds can generally take up to two weeks to process. All refunds must be verified for authenticity and submitted to our accounting department for processing.
How do I return an item?
- Each return request must be accompanied by a return form (which can be downloaded).
- Please fill out this form as accurately as possible and send your item along with this form to the return address that we will provide by email.
- For any questions or concerns, please email us at contact@conceptcarmedia.com
Late or missing refunds:
- Check your bank account
- Contact your bank
- Processing time generally takes 3 to 5 business days
If you have done all of this and you still haven't received your refund, please contact us at contact@conceptcarmedia.com
Delivery :
The customer is responsible for paying their own shipping costs for returning an item. If you receive a credit note, it will be for the amount you paid. If you requested a refund, you will receive exactly what you paid for the product, less a restocking fee.
If you would like an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.
Warning :
If you are shipping items worth more than €50, we strongly suggest that you return the product with a tracking number.
Returns & Exchanges:
At the house of At conceptcarmedia.com , we do our best to ensure our product descriptions are as detailed as possible so that you will encounter no surprises when you receive our products.
We want our customers to know exactly what they are ordering.
Order cancellation policy:
We are proud of our ability to quickly process all orders placed on our website.
Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at contact@conceptcarmedia.com as soon as possible.
A large majority of items in stock are processed and/or shipped within 12 hours; it is imperative that you contact us during this period so that we can attempt to cancel your order before it is processed and/or shipped.
No request to cancel your order can be considered if it has already been processed.
Address error:
It is your responsibility to verify the accuracy of this address and to contact us promptly to inform us of any changes. These changes can only be made if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information . We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).
In these latter cases, these packages can be returned to us, but not systematically.
If your order is returned to the sender, we will offer you a refund of your order minus shipping costs or we will offer to reship it, according to your choice.
You are not eligible for reshipment or a refund of your order until your package has been received by the sender.
Return policy :
We accept returns* for any reason!
Whether you are dissatisfied or have simply changed your mind, our return policy is 30 days from the date you receive your products.
If for any reason you are not satisfied, simply fill out this return form .
Sign it and then send it (at your expense and with shipping insurance) with your package to the address we will provide when you write to our support.
Company information
Company name: BCD Boutique-Commercial-Digital Inc
NEQ: 1181109571
GST/HST Number: 851162800
Business address: 13905 Crois. des Saules, Mirabel, Quebec, J7N 3G2, Canada
Contact details
Telephone: +33695224763
Email: contact@conceptcarmedia.com
Opening hours: Monday to Friday, from 9:00 am to 6:00 pm
Response time: We aim for a response within 1 business day.
